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Use this form for questions that you have about the OASIS website.

  • For step-by-step instructions on how to use OASIS, see our interactive troubleshooters.
  • For OASIS General Inquiries, click here

  • To update information on your OASIS Registration, login to OASIS and click 'My Account' to update the Email Address, Name, User ID and Password. To update accounts/addresses, click here

For the OASIS User Guide, login to the website and click the 'OASIS User Guide' link on the Home page.

Non-OASIS Queries: If you have questions about existing orders, shipments, products or billing, please reach out to Customer Service directly. Use the 'Customer & Product Support' link at the bottom of any OASIS page for contact information.

OASIS Login Issues

Before requesting help with logging in, please be sure you have done the following:

1. Are you on the right URL?

2. Did you click 'Forgot Password?' on the Login page, enter your OASIS User ID and click 'Reset Password'? If so, did you check your email within 30 minutes to click the password reset link in that email? The password reset can only be sent to the email address associated with that User ID.

3. Important password reset guidelines:

  • The password must be a minimum 8 characters and contain at least one letter and one number.
  • At least 1 upper case letter is required.
  • Only these special characters can be used @ . - _ ('at', period, dash, underscore)
  • The password cannot contain your Username, First Name or Last Name.
If your chosen password does not meet the requirements - if it is too short, does not contain at least 1 letter and 1 number or it contains any special characters other than @ . - _ ('at', period, dash, underscore) - OASIS will not accept it.


I know my User ID but not my password
I know my User ID but my password isn't working
I don't know my User ID or password
I don't know if I'm already registered to use OASIS
Other

If you have a technical issue using OASIS that is not listed above, please provide the following information to help us understand it better.


Higher Ed Customers (US): https://oasis-b2b.pearson.com
Higher Ed & K12 Customers (Canada-new): https://oasis-b2b.pearsoncanada.ca

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